Business Contracts And Service Level Agreements (SLA) Course
Overview: Business Contracts And Service Level Agreements (SLA) Course
The present Global economic recession has put much pressure on businesses. Many businesses are retrenching, have reduced costs and started contract outsourcing .Thus being familiar with contract management is essential for business success.
- You need to understand the role of contract management in a team environment. You will also need to understand that contracts are mechanisms in law to mitigate risks inherent in business transactionswithin domestic and international markets.
- Service Level Agreements.The dealings between two parties, the service provider and the customer come with its own challenges. It is important that the expectations of both parties are met, and if you are to better manage those expectations a Service Level Agreement (SLA) becomes a necessary tool for the job. A service Level agreement (SLA) helps two parties improve communications, manage expectations, clarify responsibilities and build the foundation for a satisfactory relationship.
Key areas covered: Business Contracts And Service Level Agreements Course
- Business Contract Management Key terminology, contracting process, risk, the buyer’s versus seller’s point of view.
- South African & International Perspective on contracting and legal terms.
- Methods and Arrangements for contracting pricing. Value-based pricing, Cost-based pricing, Fixed-price arrangements
- Business Contracts – agency and agents, authority, unauthorized actions
- Establishing Business Contracts —How to Buy & Sell Competitive bidding, Single source vs. sole source, Negotiations,
- Contract Negotiation Process and Service Level Metrics and performance management provisions
- Best Practices in contract selection and planning. Risk management process is vital
Business Contracts And Service Level Agreements (SLA) Course is being offered throughout South Africa (including major centres like Johannesburg, Sandton, Durban, Cape Town, Port Elizabeth, East London, Bloemfontein)
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