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Office Administration Courses (Office Management Course): : Introduction


This three-day workshop is designed to equip the Human Resources/Admin personnel with the necessary , drive, judgment, skills, alertness to cope with the challenges of their job and add value to the well-being of the organization to ensure the effective utilization of the organization’s human resources


Human Resources/ Admin professionals (including PA and Secretaries, Office Administrators and Support staff, HR Officers and Office Administrators, Office Clerks, HR Personnel, Receptionist and All Admin Personnel) have big amounts of work, difficulties and responsibilities.


Administer professionally with management, officials, personnel and customers is key.  In addition there is a need to keep and generally maintain high level of skills in human resources; telephone etiquette, plan, implement and execute HR policies effectively maintain a manageable modern filling system, customer care, write proper minutes in order to recognize strengths and identify any needs for improvement in the human resources function, etc. etc. These skills can be obtained through “lifelong learning”.


Outline: Office Administration Courses (Office Management Course)



  • Filing System – Why should organizations have a good filing system


  • What is a Clerk? Defining a clerk, Roles and responsibilities of a clerk, Appointing a clerk



  • Telephone Etiquette – Calling and answering


  • Email Etiquette Email-Policies, Passwords, Accessories


  • Event Management – Arrangement of travel, car hire and Accommodation, Distribution of documentation for meeting or


  • Customer Care – What is customer care? , Interaction with the customer, Customer communication skills


  • Document Management – Document management, basics


  • Meetings and Minute Taking – General meeting Procedure and Protocol


  • Chairing a Meeting – Know how to chair a meeting effectively


  • Conduct and Performance of Attendees -Describe the responsibility and conduct of individual members of a meeting


  • Minute Taking – Describe various types of minutes


  • Labour Relations – The grievance procedure and how to handle a grievance


  • Leave Management

Office Administration Courses (Office Management Course)


Office Administration Courses (Office Management Course)  is offered throughout  South Africa (including major centres like Johannesburg, Sandton,  Durban, Cape Town, Port Elizabeth, East London, Bloemfontein)

For further details on Office Administration Courses (Office Management Course) please use contact form below: