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Telephone Etiquette Training Course

Telephone Etiquette Training Course

This post will be showing you some vital details about a telephone etiquette training course.


How a User Will Benefit from Course


There is no doubt that a proper phone training program will always help to create the right impression on prospective and existing customers of a company. This is perhaps where a telephone etiquette training course is very vital as users have been able to benefit from it in lots of ways. Below are some of these benefits:

  • Users have been able to know the best ways to communicate effectively on the phone with customers
  • Users know how to handle different customers on the phone
  • Users know how to start a conversation on the phone
  • Users know how to wrap up a conversation on the phone
  • Users will understand how professional phone etiquette can benefit any company

Definition of Course


Phone etiquettetraining can be simply defined as a course or series of presentations which help business owners and companies to acquire the skills to effectively communicate on the phone. It is a course which creates that awareness about what is expected of professionals in every phone call conversation.

Course Outline


Ensuring that workers take part in phone training isn’t good enough. Rather, such a process should be able to bring about the right change in their behavior. This is what this Phone etiquettetraining program has been able to help companies achieve. It has done this through its powerful outline. Some of the items in the outline will be listed below.

  • Instructional manuals on different phone etiquette topics
  • Evaluation tools to test your level of understanding of every class
  • Slide presentations on different phone etiquette topics
  • Tools for assignments
  • Job aids

Key Tips Relating To Course


Developing all the needed skills in phone etiquette can be really difficult to achieve. This is one of the reasons why most companies are always struggling whenever it comes to the issue of enabling their workers to develop the right skills in this area. Through this telephone etiquette training course, most business owners have been able to develop the skills that are needed in the process of phone conversations. This is because its tips have made sure that the subject matter is well addressed. Below are some of the phone training tips.

  • It reveals how to deal with difficult customers during phone conversations
  • It reveals how to start a phone conversation
  • It reveals strategies on how to end a phone conversation
  • It reveals tips on effective listening during conversations on the phone
  • It reveals the various ways through which customer service techniques can be improved


Corporate Wide Internet Training provides high quality class-room training across South Africa (including Port Elizabeth, Bloemfontein, East London, Johannesburg, Cape Town, Durban)

Telephone Etiquette Training Course

Telephone Etiquette Training Course

For timing of future events please see our calendar of events  Courses are held in all major centres across South Africa (including Johannesburg, Cape Town, Durban, Port Elizabeth, Bloemfontein, East London) OR alternatively contact us for an INSTANT QUOTE

Contact us for a course quote

Professional Courses offered at competitive rates

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